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PRIVACY POLICY

Last Updated: September 10, 2026

Your Village Co. ("Your Village," "we," "us," or "our") understands that being invited into your home requires trust.

Our work may involve information about your household, family routines, preferences, home access and other details that are more personal than those collected by many businesses. We take that responsibility seriously.

This Privacy Policy explains how we collect, use, disclose, protect and retain personal information when you visit our website, contact us, request or purchase services, communicate with our team, or otherwise interact with Your Village Co.

1. WHAT INFORMATION WE COLLECT

Depending on how you interact with us, we may collect information such as:

CONTACT INFORMATION

SERVICE AND HOUSEHOLD INFORMATION

FAMILY INFORMATION

Because our services are designed to support households and families, clients may choose to provide information regarding household members, including:

We ask clients not to provide sensitive personal information unless it is reasonably necessary for us to provide the requested service.

Information regarding children should be provided only by a parent, legal guardian or other adult authorized to provide that information.

Our services are contracted by adults. We do not knowingly solicit personal information directly from children through our website.

CLIENT INTAKE AND SERVICE NOTES

We may maintain information collected during intake calls, home walkthroughs, service visits and ongoing client communications. This may include customized instructions, household preferences and notes intended to help our team provide consistent service.

PAYMENT AND TRANSACTION INFORMATION

Payment card information may be processed by third-party payment providers. Your Village Co. generally does not need to receive or store your complete payment card number.

If you authorize us to keep a payment method on file or charge a payment method automatically, that authorization may be maintained through our payment or customer-management provider.

COMMUNICATIONS

WEBSITE AND TECHNICAL INFORMATION

When you visit our website, certain information may be collected automatically, such as:

2. WHY WE COLLECT AND USE PERSONAL INFORMATION

We may collect and use personal information to:

We limit our collection of personal information to information reasonably required for legitimate business purposes.

3. CONSENT

We collect, use and disclose personal information with consent where consent is required by law.

Consent may be express or implied depending on the circumstances, sensitivity of the information and applicable law.

For example, when you provide household instructions so that we can perform a service you requested, you generally consent to our use of those instructions for that purpose.

You may withdraw consent to certain uses of your information, subject to legal, contractual or operational restrictions. Withdrawal of consent may affect our ability to provide some services.

Where you provide us with personal information about another household member, you are responsible for ensuring you are authorized to provide that information where authorization is required.

4. INFORMATION PROVIDED TO OUR TEAM

Your Village Co. may share relevant client information with employees, contractors or other authorized personnel who require the information to perform their responsibilities.

We seek to follow a need-to-know approach.

For example, a team member assigned to your home may need access to your:

They should not receive unrelated personal information simply because we have it on file.

Personnel who have access to client information are expected to handle it confidentially and in accordance with our policies.

5. SERVICE PROVIDERS

We use third-party providers to operate portions of our business. These may include providers for:

For example, we currently use platforms including Wix and Jobber for portions of our website and business operations.

These providers may process information on our behalf and are permitted to use that information for purposes associated with providing their services to us and as otherwise described in their own applicable terms and privacy policies.

6. PROCESSING OUTSIDE CANADA

Some of the technology and service providers we use may collect, process, access or store personal information outside Canada.

Personal information handled by service providers may currently be processed in jurisdictions including Canada, the United States and Ireland, and may also be processed in other countries in which our technology providers or their authorized subprocessors operate.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies or government authorities in accordance with applicable law.

Our Privacy Officer can provide information regarding our policies and practices relating to service providers outside Canada.

7. PAYMENT INFORMATION AND AUTOMATIC BILLING

Where you provide a payment method, payment information may be processed and stored by our third-party payment or billing providers.

If you authorize Your Village Co. to keep a payment method on file or use automatic billing, the payment credential may be maintained by the payment provider rather than directly by Your Village Co.

We may receive information such as:

We do not use payment information for purposes unrelated to processing or administering your account except where otherwise authorized or required by law.

8. MARKETING COMMUNICATIONS

If you subscribe to our mailing list, join a waitlist, request information, become a customer or otherwise provide appropriate consent, we may send you communications regarding Your Village Co., including service information, news, offers or promotions.

Commercial electronic communications will be sent in accordance with applicable Canadian anti-spam laws.

You may unsubscribe from marketing communications using the unsubscribe option provided in the message or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications reasonably necessary to administer your account or provide requested services.

9. PHOTOGRAPHS, TESTIMONIALS AND SOCIAL MEDIA

We will not intentionally use identifiable photographs of a client's home, family members or belongings for public marketing without appropriate permission.

If we request permission to use a photograph, testimonial, review, story or other client content for marketing, we may obtain separate consent specifying the intended use.

Clients may decline marketing or photography consent without affecting their ability to receive regular services.

10. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to:

Some cookies may be placed by third-party providers integrated with our website.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

Where required, we will provide additional choices or obtain consent for non-essential cookies.

11. SAFEGUARDS

We use reasonable physical, administrative and technological safeguards appropriate to the sensitivity of the information we hold.

These measures may include:

No electronic system or method of storage is completely secure. We therefore cannot guarantee absolute security.

12. HOME ACCESS INFORMATION

Entry codes, lockbox information, alarm instructions, key information and similar home-access information are treated as sensitive information.

Where such information is provided, we use it only as reasonably required to enter or secure the property and provide requested services.

Clients should notify us promptly when access instructions change or when access information should no longer be used.

13. RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

When information is no longer reasonably required, we may securely delete, destroy or anonymize it, subject to our legal and operational obligations.

14. ACCESS AND CORRECTION

Subject to applicable law, you may request access to personal information we hold about you and may ask us to correct inaccurate information.

We may need to verify your identity before responding to a request.

Certain information may be withheld where permitted or required by law, including information relating to another person, privileged information or information that cannot legally be disclosed.

15. PRIVACY INCIDENTS

If we become aware of unauthorized access, use, disclosure, loss or another privacy incident involving personal information, we will assess and respond to the incident in accordance with applicable law.

Where legally required, we will notify the appropriate privacy regulator and/or affected individuals.

16. LINKS AND THIRD-PARTY SERVICES

Our website may link to websites, applications or platforms operated by third parties.

We are not responsible for the privacy practices of third parties operating independently from Your Village Co. We encourage you to review their privacy policies before providing personal information.

17. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices or legal obligations.

The most recent revision date will appear at the top of this policy.

Material changes may also be communicated through our website, email or other reasonable means where appropriate.

18. PRIVACY OFFICER AND CONTACT INFORMATION

Your Village Co. has designated a Privacy Officer responsible for questions regarding our personal information practices.

Privacy Officer Your Village Co. Email: info@yourvillageco.ca Mailing Address: [INSERT BUSINESS MAILING ADDRESS] Edmonton, Alberta, Canada

You may contact our Privacy Officer to:

If we are unable to resolve a privacy concern, you may also have the right to contact the Office of the Information and Privacy Commissioner of Alberta or another applicable privacy regulator.