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TERMS & CONDITIONS

Last Updated: September 10, 2026

These Terms & Conditions ("Terms") govern your use of the Your Village Co. website and, where applicable, your request, booking or purchase of services from Your Village Co. ("Your Village," "we," "us," or "our").

By using our website, submitting a service request, approving a quote, booking services or otherwise entering into an agreement with Your Village Co., you agree to the applicable provisions of these Terms.

Nothing in these Terms limits any right or remedy you may have under applicable consumer-protection legislation that cannot legally be waived.

1. ABOUT YOUR VILLAGE CO.

Your Village Co. provides household and family-support services intended to reduce the day-to-day workload involved in managing a home.

Depending on the service selected, services may include tasks such as:

The specific work included in a visit will depend on the service or package purchased and any agreed client instructions.

2. WHAT OUR SERVICES ARE NOT

Unless expressly agreed otherwise in writing, Your Village Co. is not providing:

Our team may be present in a home where children, pets or other household members are present, but this does not make Your Village Co. responsible for supervising or caring for them.

A responsible adult must remain responsible for children and other individuals requiring supervision unless a separate service specifically providing such supervision has been agreed to in writing.

3. SERVICE REQUESTS AND BOOKINGS

Submitting a request through our website, Jobber, email, telephone, social media or another channel does not guarantee availability or create an obligation for us to provide services.

A service relationship is established when we accept the booking, approve the applicable service arrangement, or otherwise confirm that services will be provided.

We may decline a service request where we reasonably believe:

4. CLIENT INFORMATION

You agree to provide accurate information reasonably required for us to perform the requested services.

You are responsible for informing us of relevant circumstances before a visit, including where applicable:

You should not provide sensitive personal information unless it is reasonably necessary for the requested service.

5. ACCESS TO YOUR HOME

Where you authorize Your Village Co. to enter your property using a key, smart lock, garage code, lockbox, alarm code or another access method, you authorize our assigned personnel to use that access method for the purpose of providing scheduled services.

You are responsible for ensuring we can reasonably access the property at the scheduled time.

We will take reasonable steps to protect home-access information.

Clients should notify us immediately if access permissions change.

Unless otherwise agreed, authorization to access the home is limited to circumstances reasonably connected with providing scheduled services.

6. CLIENT RESPONSIBILITY FOR THE HOME

You are responsible for maintaining reasonably safe working conditions.

You agree to notify us of known hazards including, where applicable:

Our team may refuse or stop work where they reasonably believe conditions are unsafe.

Where work cannot reasonably continue because of an undisclosed or unresolved safety issue, applicable cancellation or visit charges may still apply, subject to applicable law.

7. PETS

Clients are responsible for pets during our visits.

You must disclose pets that may interact with our personnel and inform us of known aggression, escape risks, special handling concerns or other material safety issues.

We may require an animal to be secured before or during a service visit.

8. CLEANING AND HOUSEHOLD PRODUCTS

Where household or cleaning products are used, we will take reasonable care to follow available product instructions and client directions.

Clients must tell us about:

Where a client requests that we use client-supplied products, we are entitled to reasonably rely on the client having selected products appropriate for their household and surfaces.

We may refuse to use products we reasonably believe to be unsafe or unsuitable.

9. LAUNDRY

Where laundry services are provided, clients are responsible for notifying us of garments or items requiring special care.

Unless specific instructions are provided, our team may use reasonable standard laundering practices based on labels, available products and household instructions.

We recommend that clients identify items that:

We will take reasonable care but cannot guarantee against ordinary risks inherent in laundering fabrics, including shrinkage, colour transfer, pre-existing damage or manufacturer-related defects.

Nothing in this section excludes liability that cannot legally be excluded.

10. FOOD AND MEAL PREPARATION

Where a service includes simple meal or snack preparation, it is intended as household support rather than professional food, nutritional or dietary advice.

Clients are responsible for informing us of known food allergies, sensitivities, dietary restrictions and relevant food-handling instructions.

We will take reasonable care in food preparation but cannot guarantee an allergen-free environment in a client's household.

Clients remain responsible for determining whether food is appropriate for members of their household.

11. VALUABLE, FRAGILE AND SENTIMENTAL ITEMS

Clients should secure cash, jewellery, important documents, collectibles and other unusually valuable or irreplaceable property before a service visit.

You should identify fragile, damaged, unstable or unusually valuable items that our team may reasonably come into contact with.

If damage occurs, please notify us promptly so that we can review the circumstances.

12. SCHEDULING

Appointment times are scheduled in good faith.

Because household services may vary in complexity and travel conditions may change, arrival times may occasionally vary.

Where a material delay or scheduling change occurs, we will make reasonable efforts to communicate with the affected client.

13. CANCELLATIONS AND RESCHEDULING

Our cancellation, rescheduling and missed-visit policy will be communicated through the applicable booking, quote, service agreement or client communication.

Any applicable cancellation fee will be disclosed before it is charged.

Nothing in our cancellation policy overrides cancellation rights provided by applicable consumer-protection legislation.

14. PRICING

Pricing may vary based on:

Applicable pricing will be communicated before services are purchased or confirmed.

Unless stated otherwise, prices are in Canadian dollars and applicable taxes are additional.

We may change our pricing prospectively. Changes will not retroactively alter amounts already agreed for completed services.

For ongoing services, clients will receive reasonable notice of material pricing changes.

15. PAYMENT AND AUTOMATIC BILLING

Payment terms will be disclosed through the applicable booking, quote, invoice, service agreement or payment authorization.

Where you voluntarily authorize Your Village Co. to keep a payment method on file and/or automatically charge that payment method, you authorize us and our payment provider to process amounts properly due under your service arrangement.

Automatic billing may include:

You are responsible for keeping your payment information current.

If a payment is declined, we may contact you for an alternate payment method and may pause future services until the account is brought current.

If you believe an invoice or charge is incorrect, please contact us promptly so that we can review it.

16. RECURRING SERVICES

Where you enroll in recurring services, appointments may continue according to the agreed schedule until changed or cancelled in accordance with your service arrangement.

Recurring service does not guarantee the same individual team member for every visit.

We may make reasonable staffing changes while seeking to maintain appropriate continuity and service quality.

17. STAFFING

Your Village Co. determines which appropriately assigned team member or personnel will provide a service.

Although we may attempt to accommodate preferences, we do not guarantee a particular individual will be available.

Our relationship is with the client, and we remain responsible for administering our own team.

Clients should direct scheduling, billing, service changes and significant concerns through Your Village Co. rather than entering into separate arrangements with assigned personnel regarding Your Village services.

18. SERVICE SCOPE AND PRIORITIES

Households are dynamic, and the amount of work that can reasonably be completed during a visit may vary.

Where the requested work exceeds the available service capacity, our team may prioritize tasks based on:

Unless expressly guaranteed in writing, a task list represents service priorities rather than a guarantee that every possible task will be completed during every visit.

19. PHOTOS AND DOCUMENTATION FOR SERVICE PURPOSES

With appropriate client authorization or where reasonably necessary to document a service concern, we may use photographs or other records relating to the condition of work areas.

Service documentation will be handled in accordance with our Privacy Policy.

We will not intentionally publish identifiable photographs of a client's home, possessions or family for marketing purposes without appropriate permission.

20. REVIEWS AND TESTIMONIALS

If you voluntarily submit a public review through Google, social media or another public platform, that review is governed by the terms of the applicable platform.

We will obtain appropriate permission before using private feedback or other non-public client communications as an identifiable marketing testimonial.

21. WEBSITE INFORMATION

Information on our website is provided for general informational purposes.

We make reasonable efforts to keep website information accurate but do not guarantee that every page will always be complete, current or error-free.

Service descriptions on the website may be supplemented or modified by a quote, booking confirmation, service agreement or written client-specific arrangement.

22. INTELLECTUAL PROPERTY

Unless otherwise stated, the content of the Your Village Co. website—including our branding, written content, graphics, photographs, service descriptions and original materials—is owned by or licensed to Your Village Co. and is protected by applicable intellectual-property laws.

You may view and use our website for your own personal, non-commercial purposes.

You may not reproduce, distribute, sell or commercially exploit our protected content without permission.

23. THIRD-PARTY SERVICES AND LINKS

Our website and operations may incorporate third-party services such as booking platforms, payment providers, maps, social-media platforms or other integrations.

Those services may be subject to their own terms and privacy policies.

We are not responsible for the independent conduct, content or availability of third-party websites or services except to the extent required by applicable law.

24. WEBSITE AVAILABILITY

We do not guarantee that our website, booking systems or other online services will be uninterrupted or error-free.

We may modify, suspend or discontinue website features from time to time.

25. SERVICE CONCERNS

We want concerns raised promptly so that we have an opportunity to address them.

If you are dissatisfied with a service or believe property has been damaged, please contact us as soon as reasonably possible at:

info@yourvillageco.ca

We may request reasonable information or photographs to investigate the concern.

26. LIABILITY

Your Village Co. will exercise reasonable care in providing its services.

To the fullest extent permitted by applicable law, Your Village Co. will not be responsible for losses arising solely from:

Nothing in these Terms excludes or limits liability where doing so would be prohibited by law, nor does it waive any non-waivable consumer rights.

27. INDEMNITY FOR MISUSE OF THE WEBSITE

To the extent permitted by law, you agree to be responsible for losses reasonably arising from your unlawful use of our website, intentional misconduct or violation of another person's rights.

This provision does not apply to losses caused by Your Village Co.'s own negligence or misconduct where liability cannot legally be excluded.

28. PRIVACY

Our handling of personal information is governed by our Privacy Policy, which forms part of these Terms where applicable.

29. COMMUNICATIONS

You agree that we may contact you using the contact information you provide for matters relating to:

Marketing communications are treated separately and will be sent in accordance with applicable law.

30. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delay or failure to perform caused by circumstances reasonably outside our control, such as:

Where possible, we will work with affected clients to reschedule services.

31. TERMINATION OF SERVICES

Either party may end an ongoing service relationship in accordance with the applicable service arrangement and applicable law.

We may immediately suspend or terminate service where reasonably necessary because of:

Amounts properly owing for services already provided remain payable after termination.

32. GOVERNING LAW

These Terms are governed by the laws of the Province of Alberta and the applicable laws of Canada.

Subject to any mandatory consumer rights or jurisdictional requirements, disputes relating to these Terms or our services may be brought before the courts of Alberta.

Nothing in these Terms requires a consumer to waive a right to pursue a remedy through a court, regulator or other body where that right cannot legally be waived.

33. SEVERABILITY

If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

34. NO WAIVER

If we do not enforce a provision of these Terms on one occasion, that does not mean we waive our right to enforce it later.

35. CHANGES TO THESE TERMS

We may update these Terms periodically.

The date of the most recent update will appear at the top.

Changes will apply prospectively and will not eliminate rights or obligations that have already accrued.

Where a material change affects an ongoing service arrangement, we will provide notice where reasonably appropriate or legally required.

36. CONTACT US

Questions about these Terms may be directed to:

Your Village Co. Email: info@yourvillageco.ca Mailing Address: [INSERT BUSINESS MAILING ADDRESS] Edmonton, Alberta, Canada